Returns & Exchanges
We have a 10-day return policy, items bought online can be returned for a refund or store credit, minus the original shipping fees, if we receive the items back after 10 days of customer receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@scribejewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@scribejewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom ordered items, specially ordered items, including customized jewelry, or resized rings.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.
Please note that we will often contact you to ensure safe transit or to confirm your order and require signature upon delivery. Please look out for correspondence from our sales team. We reserve the right not to ship jewelry if a purchase is suspect of fraud, and we will ask for a written confirmation indicating your commitment to a final sale for all custom order jewelry and during holiday periods.
About Acrostic Jewelry
Acrostic jewelry has been used for centuries to represent words of sentiment and celebrate special occasions. This expressive style, thought to be created in the 18th century, emphasizes the interest in romance and art at the time. Each gemstone in acrostic jewelry represents a letter, allowing love notes to be passed secretly between lovers during the strict courting period of the time.
While this gemstone love language became popular during the Georgian era, it thrived through the Victorian period. In the beginning, acrostic notes adorned prominent symbols of love - hearts, locks, lockets, etc. - while they later became a more subtle way to send a secret message. Popular phrases like “J’ADORE” and “REGARD” sent feelings of devotion and adoration to the giver’s special someone. This tradition lives on in Scribe’s modern take of an old love story. Scribe jewelry features meaningful words spelled through gemstones, and birthstones to symbolize loved ones whose hearts we hold close.